Tenants

Tenants information

We let and manage furnished and unfurnished flats and houses throughout Dorset.

Our stock changes daily and you should contact us for current availability or to register your requirements. Please note that for your safety and peace of mind:

View our tenant fees here (PDF)

Repairs

If you are a current tenant of Cornerstone Estates and have a maintenance issue with the property you are renting from ourselves, where we are the managing agents, could you please follow the link below to report the issue to allow the job to be logged with the proper department. We will attent at the soonest convenience.

Guide for Tenants

Finding a property

Our personnel are specially trained and equipped to assist Tenants to find properties to rent that will meet their needs. We maintain a database of properties available to rent and of prospective Tenants and their requirements. As properties become available, our first action is to contact waiting Tenants on the database, who's requirements match the property. Typically, properties to rent become available about two months before occupancy date, so where possible it is advisable to start looking early.

Viewings

Having identified a potentially suitable property, we will arrange a viewing. This will be at a time to suit you, and if possible could be at evenings or week-ends, subject of course to the Landlords permission. All viewings will be accompanied by a member of staff, who will be able to provide immediate advice and answer any questions you may have.

Offer / Application

Having decided on a property, you will need to complete a written application form. At this time any details or requirements can be provisionally agreed, such as occupancy date, duration of the letting, etc.

On application, a £200 Holding Deposit will be required together with a £120 referencing fee (this includes VAT) per person named on the tenancy. Assuming the rental proceeds, this will be deducted from the overall fees due before occupation as outlined on the enclosed sheet. If we or the Landlord decline your application the £200 rental monies will be refunded, but not the referencing costs. No monies at all however will be refunded if you decide not to proceed for any reason, or if the tenancy fails to proceed due to incomplete or inaccurate information provided in the tenancy application.

References

We will take references on behalf of the Landlord. Normally these will include your employer, any former landlord and a character reference. In addition a credit check will be undertaken.

Where a Tenant is unable to meet the required income or credit checks, the Tenant may have a Guarantor agree to underwrite any rent liabilities. This will require the nominated Guarantor to also be reference checked.

Rent

Rents are normally quoted on a 'per calendar month basis'. In addition, the Tenant is usually responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs.

Rents are payable by standing order (unless alternative arrangements are agreed in advance) to our Company bank account monthly in advance, with the first month's rent due before taking occupation of the premises.

Deposit

A deposit is required prior to occupation. This is normally equal to one month's rent plus £100, but may be more. Check with our representative. Where we are managing the property, this is held by ourselves as stakeholders in a client account and is held in line with the new government laws. We are members of the Tenant Deposit Service and you will receive a certificate proving this fact. The monies are held until the end of the tenancy. Where we are not managing the property it will be passed over to the Landlord.

The deposit is held to cover any breakages, damage, or other tenant liabilities. Where we are managing, at the end of the tenancy we will check the property in the presence of the Tenant and assess any damages and deductions due. Should any differences of opinion come to light an arbitration service will intervene and work with ourselves and you to resolve any issues.

Please note that the deposit cannot be used by the Tenant to cover rent.

We are a member of the Tenancy Deposit Solutions LTD, which is administered by:

The Tenancy Deposit Solutions LTD
3rd Floor, Kingmaker House
Station Road
New Barnet
Herts
EN5 1NZ

Phone: 08717030552
Email: info@mydeposits.co.uk

We are also a registered member with 'The Property Ombudsman'.

In the unlikely event you were to have a complaint with the agent regarding any service received in your dealings with Cornerstone Estates, and you are not satisfied after complaint resolution in house, then you can contact the administrator of the scheme registered at:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Phone: 01722 333306